Return Policy




For your convenience and satisfaction, you may return merchandise you purchase on within 14 days of receiving your order.

To initiate a return, please email

Please write “RETURN” in the subject of the email and provide within the message all the relevant information, including the reason why you would like to return the purchased items, the order number, purchase date and payment method utilized.

A full refund will be granted for items returned in perfect condition, including all packaging materials relevant to each product. Merchandise will be replaced if the items were defective or damaged during shipping. Keep in mind that we accept returns only from the ship-to countries supported by the GOOD PUPPY online shop.

Once we receive your request, we will then provide you with further instructions on how to proceed.